Return & Refund Policy

Thank you for shopping at COLAMY Lab. We want you to love your purchase, which is why we offer a 30-Day Satisfaction Guarantee. If your item isn’t quite right, you may request a return or refund within 30 days of the delivery date.

Please contact us at hello@colamylab.com to begin the process. By placing an order, you agree to the terms outlined below.

How to Request a Return or Refund

  • Provide clear photos or videos showing the issue with the product or packaging.
  • Include photos of the shipping label and the outer carton.
  • Email us at hello@colamylab.com with your order number, supporting images/videos, and a brief description.
  • Our customer support team will respond within 24 hours.

Returns

  • Return requests must be submitted within 30 days of receiving your item. Contact us for authorization before sending any item back.
  • All returns must be shipped in the original COLAMY Lab packaging. If original packaging is unavailable, customers are responsible for securely packaging the item to prevent damage.
  • Items must be in like-new condition, fully disassembled, and include all original parts. Returns will not be accepted for items showing stains, scratches, damage, drilling, alterations, or partial assembly.
  • COLAMY Lab reserves the right to deny refunds for items showing excessive wear, misuse, or lack of reasonable care.
  • COLAMY Lab will cover return shipping costs for all eligible returns under the 30-Day Satisfaction Guarantee.

Returns, exchanges, or refunds are not accepted for: Clearance Items, Final Sale Items, and Large Items weighing over 200 lbs unless defective or damaged during shipping.

Damaged Products

If your order arrives damaged, please notify us within 3 days of delivery. COLAMY Lab will cover return shipping costs for damaged items. Damaged items may be refunded in full or replaced according to our Warranty Policy.

Refunds

Refunds will be processed within 14 business days after returned items are received and inspected. Refunds are issued to the original payment method used at checkout. Depending on your bank, it may take an additional 3–5 business days to reflect in your account.

Exchanges

We do not currently offer product exchanges. To exchange, please initiate a return and place a new order.

Pre-Order Items & Payment Policy

Pre-order items are temporarily out of stock or scheduled for future release. At checkout, we may collect a partial deposit while securely storing your payment method. Once the item is ready to ship, the remaining balance (or full payment) will be processed automatically.

Pre-Order Cancellation

  • If only a partial deposit has been paid and the item has not shipped, you may request cancellation for a full deposit refund.
  • If the pre-order item has shipped, cancellation is no longer possible. You may request a return after delivery under our standard Return & Refund Policy.

Return Shipping & Customs Fees

  • COLAMY Lab will cover all return shipping costs for eligible returns and damaged items.
  • For international orders, customs or import duties are the responsibility of the customer. Please check your local customs regulations before placing an order.

Return Address

COLAMY Inc Warehouse
10985 Oleander Ave,
Fontana, CA 92337

For safety and security reasons, we do not accept in-person drop-offs.

Frequently Asked Questions

What is your return policy?

We offer a 30-day return window starting from the date you receive your order. Items must be unused, undamaged, and returned with the original packaging.

How do I request a return or exchange?

Please email us at hello@colamylab.com with your order number, the item you want to return/exchange, and the reason for your request. Our customer service team will respond with instructions.

Do I have to pay for return shipping?

If your return request is submitted within 30 days and the item meets our return conditions, we will cover the return shipping cost. After 30 days, only product quality issues are eligible for free return shipping.

Can I exchange for a different color or style?

Yes. As long as your item is within the 30-day window and in original condition and packaging, you may exchange it for a different color, size, or style.

Which items are not eligible for return or exchange?

The following cannot be returned or exchanged:

  • Final sale or clearance items
  • Customized or made-to-order products
  • Items labeled as “Non-Returnable” on the product page
  • Items purchased offline or from non-authorized retailers
  • Products that have been used, assembled, or altered
  • Items without original packaging

What if the product arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us immediately with photos/videos of the issue. Once confirmed, we will arrange a replacement or a full refund and cover the return shipping cost.

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are typically processed within 3–5 business days. The credit will be issued to the original payment method.

What should I do if I received the wrong item?

Please contact us right away at hello@colamylab.com with photos of the item received. We will arrange the correct item to be sent and cover all related shipping fees.

Can I return a product after opening the box?

Yes, as long as the product is unused and all original packaging is intact. Once the original packaging is removed or damaged, return eligibility may be affected.

Do you offer refunds for shipping fees?

If the return is due to our error (wrong, defective, or damaged item), shipping fees will be fully refunded.